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How to create a ticket and request technical support?

Objective

Use the Client area to open new ticket

Requirements

Already registered Varidata account

Instructions

Below is an example for opening new ticket

Step 1: Access “Client Area” -> “Open New Ticket”

ticket 1 - How to create a ticket and request technical support?

Step 2: Choose department

ticket 2 - How to create a ticket and request technical support?

Step 3: Describe your problem

ticket 3 - How to create a ticket and request technical support?

Then you will get a ticket number. We will respond to your query as soon as possible.

ticket 4 - How to create a ticket and request technical support?

And you will find the ticket content and status after clicking on “Continue”.

You will receive a confirmation ticket in your mailbox and the follow-up reply to your query. In addition, our ticket system allow you to CC another email address through “Add CC Recipients”

ticket 5 - How to create a ticket and request technical support?

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